Legal
Terms of Use
Please read these terms carefully before using the Canopy service.
Legal
Please read these terms carefully before using the Canopy service.
Last updated: 22 June 2026
These Terms of Use ("Terms") govern your access to and use of the Canopy Enterprise Architecture platform ("Service"), operated by Rhizo ("we", "us", "our") through the website rhizo-tech.org and associated subdomains.
By creating an account, provisioning a Canopy instance, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice on the website at least 14 days before the changes take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
Canopy is an Enterprise Architecture Management platform that allows organisations to build and maintain a digital twin of their IT landscape — mapping applications, capabilities, processes, and the relationships between them.
The Service is hosted on Google Cloud Platform infrastructure and delivered to you as a managed instance provisioned under your account.
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement.
If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and all references to "you" include both you as an individual and the organisation.
Accounts are created and managed through Clerk, our third-party authentication provider. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Each Clerk account is currently entitled to one provisioned Canopy instance. We may adjust this limit in future and will give you reasonable notice of any changes.
You must provide accurate and complete information when registering. You must promptly update your information if it changes. You agree to notify us immediately at [email protected] if you become aware of any unauthorised access to your account.
We reserve the right to suspend or terminate accounts that we reasonably believe are associated with fraudulent, abusive, or illegal activity.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:
We reserve the right to suspend or terminate access, without notice, for serious or repeated violations of this section.
You retain full ownership of all Enterprise Architecture data, diagrams, documents, and other content you upload to or create within your Canopy instance ("Your Content").
By using the Service, you grant us a limited, non-exclusive licence to store, process, and transmit Your Content solely as necessary to provide the Service to you. We do not claim any intellectual property rights over Your Content.
You warrant that you have all necessary rights to upload Your Content and that doing so does not infringe the rights of any third party. You are solely responsible for the accuracy, legality, and appropriateness of Your Content.
We will handle any personal data contained within Your Content in accordance with our Privacy Policy.
We will use reasonable efforts to keep the Service available, but we do not guarantee any specific level of uptime or availability. The Service is provided without a formal Service Level Agreement at this time.
We may temporarily suspend the Service for maintenance, security updates, or other operational reasons. Where possible, we will give you advance notice of planned downtime.
We may apply fair-use resource limits to provisioned instances (for example, storage or compute thresholds) to ensure a good experience for all users. If your usage consistently exceeds reasonable limits, we will contact you before taking any action.
Inactive instances: Instances that show no activity for 90 consecutive days may be paused or destroyed.
The Rhizo name, logo, website design, and associated branding are the property of Rhizo and are protected by applicable intellectual property laws. You may not use our branding without our prior written consent.
All rights not expressly granted in these Terms are reserved by us.
The Service is currently provided free of charge. We intend to introduce paid plans in the future. Before any billing begins, we will:
You will never be charged without your express agreement to updated Terms that set out the applicable pricing.
You may close your account and delete your instance at any time from your account dashboard or by contacting us at [email protected].
We may suspend or terminate your access with reasonable notice (generally 30 days) if we discontinue the Service or for other non-fault reasons.
We may suspend or terminate your access immediately and without prior notice in the event of a serious or repeated violation of these Terms, illegal activity, or behaviour that poses a security risk to the Service or other users.
On termination, you will have 30 days to export Your Content using the built-in export tools before the instance is permanently deleted. After that period, Your Content will be irrecoverably deleted. We are not liable for any data loss following the expiry of this window.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including (to the fullest extent permitted by law) any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Service will be error-free, uninterrupted, or free from security vulnerabilities. Enterprise Architecture data is business-critical; you are responsible for maintaining appropriate backups.
To the maximum extent permitted by applicable Australian law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Service — including loss of data, loss of profits, or business interruption — even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes any liability that cannot be excluded under the Australian Consumer Law or other applicable mandatory legislation.
These Terms are governed by the laws of Western Australia, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia for the resolution of any dispute arising under these Terms.
Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our prior written consent.
If you have questions about these Terms, please contact us: